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Use this link to fill out your details, and you'll receive our next brochure when it's released, which is typically every 4 weeks.
FAQs
Shipping
Do you ship internationally?
Yes, we offer international delivery to many countries. Costs and delivery times vary – you'll see your options at checkout. Please note that customs duties are included in the price displayed online
How can I track my order?
As soon as your order ships, you'll receive a shipping confirmation email with a tracking link so you can follow your parcel’s journey.
How much does shipping cost?
Our standard shipping is £4.99 and our express shipping is £9.99
Standard shipping is free on orders over £200.
How long does delivery take?
Standard Delivery: Usually takes 3-5 working days
Express Delivery: 1-2 working days Available for orders placed before our 1pm daily cut-off (Mon–Fri)
Can I change my shipping address after placing an order?
If you’ve just placed your order and need to update the address, please contact us as soon as possible. We’ll do our best to update it before dispatch, but we can’t make changes once the order has been shipped.
https://aspiga-uk-1v5gumoqhff.gorgias.help/en-US/contact
Returns
How do I return an item?
You can start your return quickly and easily through the link below. Just follow the steps to generate a label or QR code.
Link- https://returnsportal.co/r/aspiga?s=1&lang=
Please note the format must be ASP: followed by your unique order number.
How much does it cost to return an item?
Returning an item through our portal costs £3.50, which must be paid within the portal.
How long do I have to return my order?
You have 14 days from receiving your order to return items in their original condition.
Do I have to include anything in the return parcel?
Yes, please include your packing slip or order confirmation so we can process your return quickly.
When will I receive my refund?
Refunds are processed within 3–4 working days after you receive your refund notification, depending on your bank.
Can I return an item in-store?
Yes! You can return items in any of our stores as long as you have your ASP order number with you.
Can I return more than one order in the same parcel?
Yes, absolutely — just make sure that all order numbers are clearly visible inside the package.
What should I do if I received a faulty or incorrect item?
Please contact our customer service team via the link below with your order number and a photo of the issue, and we’ll resolve it as quickly as possible.
When can I expect a refund notification?
Refunds are processed within 14 days of you returning the item.
Sizing
Do you have a size guide?
Yes! You can find our full size guide https://www.aspiga.com/pages/aspiga-size-guide. It includes detailed measurements for clothing, footwear, and accessories.
I’m between sizes — what should I do?
If you're between sizes, we usually recommend sizing up for a looser fit or if you're unsure. Some of our styles (especially in linen or fitted silhouettes) may have less stretch, so double-check the fit notes on the product page.
Do you offer petite sizing?
Yes — we offer petite sizing in some of our most popular styles. These options are 7.5 cm shorter than our regular fit and are recommended for customers who are 5’5” (165 cm) or under. Look out for the "Petite" option on the product page.
Subscriptions
How do I unsubscribe form the physical mailing list
To be removed from our mailing list, please email us with your first name, last name, postcode, and the first line of your address.
How do I unsubscribe from the Email list
To unsubscribe from our emails, just click the "Unsubscribe" link at the bottom of any email we’ve sent you.
How do I sign up to receive your brochures
How can I sign up to hear about the latest news and exciting updates from Aspiga?
To join our mailing list, simply scroll to the bottom of our website and enter your email in the provided field.
Aspiga Loyalty points
How do I get into my account
Click the icon in the top right corner of the page (as shown below), and simply log in using your usual Aspiga credentials.
What is the conversion rate of the points
You'll earn 20 points for every £1 you spend — the more you shop, the more points you rack up to redeem on future purchases!
What happens to my points if I return an item?
If you return an item, the points you earned from that purchase will be deducted from your account.
I referred a friend, but I didn’t get my points — what happened?
Your friend must make a purchase using your referral link. Once they do, you’ll both receive your rewards. If something doesn’t look right, just get in touch and we’ll be happy to help.
Do my points expire?
Yes, points expire 12 months after they’re earned. But don’t worry — we’ll remind you before they do!
How can I use my points?
You can redeem your points by clicking the link below and selecting the 'Redeem' button (as shown). A unique code will then be emailed to you for use at checkout.
https://www.aspiga.com/pages/rewards
How do I check my points balance?
To view your points balance and available rewards, just log into your Aspiga account and navigate to the Loyalty section using the link below.
https://www.aspiga.com/pages/rewards
Stock & Inventory
Is this item in stock?
We strive to keep our inventory as up to date as possible. If an item is marked 'In Stock,' it's available to purchase. If it's listed as 'Out of Stock,' it means we don’t currently have it. However, you can choose to be notified by email when it’s back — just request a back-in-stock alert, and we’ll let you know as soon as the item becomes available.
I placed an order but the item is now out of stock—what happens next?
If we run out of stock after your order is placed, we’ll contact you right away with options: a refund, a backorder, or a similar replacement product.
Can I check stock in a specific store location?
You can check availability at your nearest location via our store locator or by your local store calling ahead. This information can be found on this link; https://www.aspiga.com/pages/store-locations
Get support
- Contact us
- Chat with us